Refund Policy

Effective Date: 27 July 2026
Last Updated: 27 July 2026

Refund Policy

This Refund Policy explains the circumstances under which MP Biotech Limited accepts cancellations, returns, replacements and refunds for products purchased through our website.

By placing an order with MP Biotech Limited, you agree to this Refund Policy together with our Terms & Conditions and Shipping Policy.

1. Company Information

MP Biotech Limited

Company Registration Number: 17335611

Registered Office:

78 Lutterworth Road

Nuneaton

England

CV11 6PH

Website:

https://www.mpbiotech.co.uk

Email:

info@mpbiotech.co.uk

2. Our Commitment

We aim to provide high-quality products and excellent customer service. If a problem arises with your order, we will work with you to reach a fair and reasonable resolution in accordance with your statutory rights.

Nothing within this Refund Policy affects your legal rights under applicable consumer protection legislation.

3. Order Cancellations

Orders may normally be cancelled before they have been processed or dispatched.

Once an order has entered the packing or dispatch process, it may no longer be possible to cancel it.

If you wish to cancel an order, please contact us as soon as possible.

Where cancellation is accepted before dispatch, a full refund will normally be issued using the original payment method.

4. Research Use Only Products

All products supplied by MP Biotech Limited are sold strictly for Research Use Only (RUO).

To protect product integrity, quality assurance and customer safety, products that have been dispatched are generally unsuitable for resale.

For this reason, unless products are faulty, damaged or supplied in error, we may be unable to accept returns once an order has been dispatched.

Each request will be assessed individually.

5. Damaged or Incorrect Orders

If your order arrives:

Damaged.
Incomplete.
Incorrect.
Defective on arrival.

please notify us as soon as reasonably possible after delivery.

Where appropriate we may request:

Photographs of the packaging.
Photographs of the products.
Your order number.
A description of the issue.

Once investigated, we may, at our discretion:

Replace the product.
Issue a partial refund.
Issue a full refund.
Offer an appropriate alternative solution.

6. Returns

Returns must not be sent without prior authorisation from MP Biotech Limited.

Where a return is approved, products should:

Be unused.
Remain unopened where applicable.
Be in their original packaging.
Be adequately packaged for return transit.
Include any accessories or documentation supplied.

Customers remain responsible for returned items until they have been received by MP Biotech Limited.

We recommend using a tracked delivery service for authorised returns.

7. Non-Returnable Products

Unless required by law or where a product is faulty, we may decline returns of:

Opened products.
Used products.
Products removed from their original packaging.
Products that cannot be safely resold.
Products affected by contamination.
Special order items.
Clearance or end-of-line products where stated.

8. Refund Process

Where a refund is approved, it will normally be processed using the original payment method.

Refunds are typically issued within 5 to 10 working days after approval, although processing times may vary depending upon your payment provider.

9. Incorrect Delivery Information

Customers are responsible for ensuring that delivery details are accurate at the time an order is placed.

Where delivery fails because incorrect information has been supplied, additional delivery charges may apply before goods can be re-dispatched.

Refunds may be reduced to reflect costs already incurred by MP Biotech Limited.

10. Refused Deliveries

If a customer refuses delivery without prior agreement, or fails to collect an order that is subsequently returned to us, any refund may be reduced to account for:

Outbound delivery costs.
Return carriage costs.
Administrative charges reasonably incurred.

11. Lost Parcels

If a parcel appears to have been lost during transit, we will investigate the matter with the delivery provider.

Replacement or refund decisions will normally be made once the courier's investigation has been completed.

12. Fraud Prevention

MP Biotech Limited reserves the right to decline refund requests where we reasonably believe:

Fraudulent activity has occurred.
Products have been intentionally damaged.
False claims have been submitted.
The Refund Policy is being abused.

Where appropriate, evidence may be requested before a refund decision is made.

13. Customer Responsibilities

Customers are responsible for:

Inspecting deliveries promptly.
Reporting any issues without undue delay.
Retaining damaged packaging where requested.
Providing accurate information.
Following any return instructions supplied.

Failure to do so may affect our ability to investigate a claim.

14. Research Use Only Disclaimer

All products supplied by MP Biotech Limited are intended solely for laboratory and scientific research.

Products:

Are not intended for human consumption.
Are not medicines.
Are not medical devices.
Are not food supplements.
Must not be used for therapeutic or diagnostic purposes.

Customers are solely responsible for ensuring lawful purchase, storage, handling and use of all products.

15. Statutory Rights

Nothing contained within this Refund Policy excludes or limits any rights that consumers may have under applicable UK consumer protection legislation.

Where statutory rights apply, they will always take precedence over this policy.

16. Changes to This Refund Policy

MP Biotech Limited reserves the right to amend this Refund Policy at any time.

Any updates will be published on this page together with the revised "Last Updated" date.

Continued use of our website following publication of changes constitutes acceptance of the revised policy.

17. Contact Us

If you have any questions regarding this Refund Policy or require assistance with an order, please contact:

MP Biotech Limited

Company Registration Number: 17335611

Registered Office:

78 Lutterworth Road

Nuneaton

England

CV11 6PH

Website: https://www.mpbiotech.co.uk

Email: info@mpbiotech.co.uk

Legal Notice

MP Biotech Limited is a company registered in England and Wales under Company Registration Number 17335611.

Registered Office: 78 Lutterworth Road, Nuneaton, England, CV11 6PH.