Shipping Policy

Effective Date: 27 July 2026
Last Updated: 27 July 2026

Shipping Policy

This Shipping Policy explains how MP Biotech Limited processes, dispatches and delivers orders placed through our website.

By placing an order with MP Biotech Limited, you agree to the terms outlined in this Shipping Policy together with our Terms & Conditions.

1. Company Information

MP Biotech Limited

Company Registration Number: 17335611

Registered Office:

78 Lutterworth Road

Nuneaton

England

CV11 6PH

Website:

https://www.mpbiotech.co.uk

Email:

info@mpbiotech.co.uk

2. Order Processing

Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).

Where possible, orders received before our daily cut-off time may be dispatched the same working day. Orders received after this time, at weekends or on public holidays will normally be processed on the next working day.

Whilst we endeavour to dispatch orders promptly, dispatch times are estimates only and cannot be guaranteed.

3. Delivery Methods

Orders are shipped using trusted courier and postal delivery partners selected by MP Biotech Limited.

The delivery method used will depend upon:

Package size
Weight
Delivery location
Value of the order
Service selected during checkout

Tracking details will be provided where available.

4. Delivery Charges

Delivery charges are calculated during checkout and displayed before payment is completed.

Delivery costs may vary depending upon:

Destination
Weight
Delivery service selected
Promotional offers in place at the time of ordering

5. Estimated Delivery Times

Estimated delivery times are provided for guidance only.

Typical UK delivery services may range from:

Next Working Day
2–3 Working Days
Standard Postal Delivery

Delivery times are not guaranteed and may occasionally be affected by circumstances outside our control including:

Severe weather
Courier delays
Industrial action
Customs procedures
High seasonal demand
Technical issues

MP Biotech Limited cannot accept liability for delays caused by third-party delivery providers.

6. Tracking

Where a tracked delivery service is used, customers will normally receive tracking information once their order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries where required.

7. Delivery Address

Customers are responsible for ensuring that all delivery information provided is complete and accurate.

This includes:

Recipient name
Delivery address
Postcode
Contact telephone number
Email address

MP Biotech Limited cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Where an order is returned to us due to an incorrect address, additional delivery charges may apply before the order is re-dispatched.

8. Failed Deliveries

If delivery cannot be completed because:

No recipient is available.
Delivery instructions are incorrect.
Access cannot be gained.
The parcel is refused.

the courier may:

Leave the parcel in accordance with delivery instructions.
Attempt redelivery.
Deliver to a local collection point.
Return the parcel to MP Biotech Limited.

Where a parcel is returned to us through no fault of MP Biotech Limited, additional delivery charges may be payable before re-shipment.

9. Lost or Damaged Parcels

If your order appears to have been lost or arrives damaged, please notify us as soon as reasonably possible.

Where appropriate we may request:

Photographs of damaged packaging.
Photographs of damaged items.
Details of the delivery.
Supporting information required by the courier.

Claims will be investigated in conjunction with the delivery provider.

Replacement or refund decisions will be made once investigations have been completed.

10. Risk and Ownership

Risk in the products passes to the customer upon successful delivery to the delivery address provided.

Ownership of the goods remains with MP Biotech Limited until payment has been received in full.

11. Research Use Only (RUO) Products

All products supplied by MP Biotech Limited are sold strictly for Research Use Only (RUO).

Customers are responsible for ensuring that products:

Are purchased lawfully.
May legally be imported into their jurisdiction.
Are handled safely.
Are stored appropriately.
Are used solely for legitimate laboratory and scientific research.

MP Biotech Limited reserves the right to delay, refuse or cancel shipment where we reasonably believe an order may breach applicable legislation or our Research Use Only requirements.

12. International Orders

Where international shipping is offered, customers are responsible for ensuring compliance with all applicable import laws, customs requirements, taxes, duties and restrictions within their country.

MP Biotech Limited accepts no responsibility for:

Customs delays.
Import duties.
Local taxes.
Seizure by customs authorities.
Import restrictions outside the United Kingdom.

13. Delivery Restrictions

We reserve the right to refuse shipment to locations where:

Delivery is prohibited by law.
Import restrictions apply.
Sanctions are in force.
Courier services are unavailable.
We believe shipment may present an unacceptable legal or commercial risk.

14. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery information.
Monitoring shipment tracking.
Receiving deliveries promptly.
Inspecting deliveries upon arrival.
Reporting any issues without undue delay.
Using all products in accordance with applicable legislation and our Terms & Conditions.

15. Changes to this Shipping Policy

MP Biotech Limited reserves the right to amend this Shipping Policy at any time.

Any updates will be published on this page together with the revised "Last Updated" date.

Continued use of our website constitutes acceptance of the updated Shipping Policy.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact:

MP Biotech Limited

Company Registration Number: 17335611

Registered Office:

78 Lutterworth Road

Nuneaton

England

CV11 6PH

Website: https://www.mpbiotech.co.uk

Email: info@mpbiotech.co.uk

Legal Notice

MP Biotech Limited is a company registered in England and Wales under Company Registration Number 17335611.

Registered Office: 78 Lutterworth Road, Nuneaton, England, CV11 6PH.